Support
During beta we answer email directly—check the docs first, then write us if you are stuck.
How to reach us
- Email: me@mikewhob.com
- Self-serve: Getting started and Integrations.
We usually reply within one business day for sign-in, checkout, or anything that blocks work. General product questions may take up to two business days.
Email keeps every thread with a real human and avoids the noise of an open web form for now.
Before you write
- Tell us the email on your Mach Triage account.
- Say what you were doing when things broke (sign-in, checkout, opening the desktop app, etc.).
- Attach a screenshot of any error text if you can—it speeds things up.
FAQ
The desktop app never opened after I signed in.
On the page you see after sign-in, use the fallback link, then approve the browser or system prompt that asks to open Mach Triage.
I paid but my account still shows Free.
Wait a minute, refresh your dashboard, and make sure you are signed in with the same email you used at checkout. If Pro still does not show, email us with that address.
I am brand new—where do I start?
Read Getting started for account creation and connecting the desktop app (including the desktop callback step). Compare plans on Pricing if you need multiple workspaces, one-tap sign-in to Jira/Linear/GitHub, Jira custom fields, or Manager View—see Manager View in the docs.
How do I request account or data changes?
Email us with your account address and what you need—access, correction, or deletion. We confirm you own the account before we act.