Support
We answer email directly—check the docs first, then write us if you are stuck.
How to reach us
- Email: me@mikewhob.com
- Self-serve: Getting started and Integrations.
We usually reply within one business day for sign-in, checkout, or anything that blocks work. General product questions may take up to two business days.
Email keeps every thread with a real human and avoids the noise of an open web form for now.
Before you write
- Tell us the email on your Mach Triage account.
- Say what you were doing when things broke (sign-in, checkout, opening the desktop app, etc.).
- Attach a screenshot of any error text if you can—it speeds things up.
FAQ
How do I connect the Mach Triage desktop app?
Sign in on the web portal, approve the browser prompt to open Mach Triage, or copy the handoff link from the desktop callback page. See Getting started in the docs if the flow loops.
Why is my Pro plan not showing after checkout?
Plan updates usually appear within a minute. Refresh your dashboard. If Pro still does not appear, email support with the address you used to sign in.
Can I use Mach Triage with Jira, Linear, and GitHub?
Yes. Free includes one workspace slot (local-only or one connected provider). Pro adds unlimited workspaces and one-tap sign-in to Jira, Linear, and GitHub.
Where do I download the desktop app?
Visit the Download page for macOS, Windows, and Linux builds. Signed-in users can also download from the dashboard.
How do I cancel or manage my subscription?
Open your dashboard and use Manage billing to reach the Stripe customer portal for plan changes or cancellation.
Is my ticket data stored in the cloud?
Mach Triage is local-first. Ticket data stays on your machine; the portal handles account, billing, and desktop activation only.