Support
We answer email directly. Check the docs first, then write us if you are stuck.
How to reach us
Email support- Email: me@mikewhob.com
- Self-serve: Getting started and Integrations.
We usually reply within one business day for sign-in, checkout, or anything that blocks work.
FAQ
How do I connect the Mach Triage desktop app?
Sign in on the web portal, approve the browser prompt, or copy the handoff link from the desktop callback page. Getting started.
Why is my Pro plan not showing after checkout?
Plan updates usually appear within a minute. Refresh your dashboard. If Pro still does not appear, email support with the address you used to sign in.
Can I use Mach Triage with Jira, Linear, and GitHub?
Yes. Free includes one workspace slot (local-only or one connected provider). Pro adds unlimited workspaces and one-tap sign-in to Jira, Linear, and GitHub.
How do I cancel or manage my subscription?
Open your dashboard and use Manage billing to reach the Stripe customer portal for plan changes or cancellation.
Is my ticket data stored in the cloud?
Mach Triage is local-first. Ticket data stays on your machine; the portal handles account, billing, and desktop activation only.